Social media customer service is a practice of offering best consumer support with help of social media channels like Twitter and Facebook to answer all questions quickly. Over 69% of the customers believe quick resolution of problem is important to good service, and making social customer support invaluable. Social media websites like Twitter and Facebook have now evolved to become little more than the emergent platforms of advertising and marketing. Increasingly, they are important and valid channels through which the consumers solicit and get customer service. As per Sprout Social Index Q2 2016, 90% of the surveyed consumers used social media sites in a way to communicate with the brand. Around one third (34.5 %) said that they preferred social sites to the traditional channels like email and phone.
What is social media customer service?
Practical and Real-world studies from the proven brand leaders: Here we know you are here to learn. Thus we deliver the case studies that are filled with the next steps & 'how tos' from the major brands leaders. Network with the senior customer executives from big brands: The attendees that have joined us include executives from Verizon, Nestle, Darden Restaurants, Google, Comcast, and many more. More than 70% of attendees are assured to work at the 'end user' brands. And above 60% of them actually are Directors, and senior. Agenda focused on future of discipline: Rooted at 6-years of experience, the conference nevertheless looks forward. We'll take all social media customer delivery as the baseline, and not a goal.
You will get faster—and smarter respond —with the enterprise social support platform that will resolve any issues, and personally connect with the customers and create your brand advocates. Monitor & Engage Rightly: More and more people now turn to the social media site to engage with the brand and business. With the message volumes increasing and reaction times deteriorating, highly innovative brands may differentiate just by delivering the superior social support. You can equip the team with right tools and workflows that they want to turn your customer issues in the delightful moments.
Never miss any message with KALSEO unified social inbox, the seamless combination of the real time monitoring, collaboration and response tools. High Workflows You can increase productivity or create the fluid experience for your users with the simplified workflow management over agents, channels, teams, and profiles. Actionable Insights Now improve your consumer satisfaction and optimize the agent performance with response time, team reports, CSAT and NPS® data and task tracking.
Intelligent Algorithms Proficiently manage high scale engagement efforts and not compromising on authenticity with the Suggested Replies, KALSEO reply suggestion powered by the machine learning. Public and Private Transitions Now easily transition any public conversations on Facebook and Twitter to private Messenger channels and Direct Message to better manage all the sensitive information gathering as well as support issues. Chatbots for Direct Message and Messenger KALSEO integrated Bot Builder will help you scale the customer care on Facebook and Twitter, eliminate all repetitive tasks, efficiently collect information and guide your customers for better outcomes.
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